KANAN Shop Help Center

Can I make online purchases from kananshop.com without an account?

Not at all. It is not necessary to have an account to buy products online, but it does offer additional benefits such as storing your address and credit card information for future purchases.
Is there a minimum order limit?

Ship to Home orders do not have a minimum order value (before taxes), but there may be shipping fees.
Does kananshop.com use cookies?

Cookies allow Kananshop.com to remember information you gave us so you don't have to re-enter it each time.
I forgot my password, or want to change my password?

Our Forgot Your Password feature is available to you. You can reset your password by clicking the "Forgot Your Password" link on the Sign In screen. Enter your email address and click on "Send Password". A temporary password will be sent to you via email, which you can change the next time you log in.
How much does shipping cost?

Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.
Why is my area not eligible for delivery?

KANAN Shop is currently unable to deliver to some markets due to excessive distance or transportation limitations.
When does my order ship?

It usually takes 1-2 business days for orders to be shipped. When your order ships, you'll receive an email with a tracking number. Multiple shipments may be necessary if there are several items, and you will receive multiple confirmation emails.
When is my order amount charged to a credit card?

A preauthorization is placed on your credit card when you place an order until your order is ready for shipping. When an item is ready to be shipped, we will charge your card.